PR807787

[L40 Ultra] Costco version.

I purchased the GoVac 400 from Costco yesterday, and the cleaning solution was listed as an item in the box. However, it didn’t come with it. Is anyone else experiencing the same issue?
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9 Comment

Hi,

Thanks for your reaching out!

Could you please provide us with relevant packaging box pictures so that we can verify the specific information for you?

Currently, we do not provide cleaning fluid for this machine.

NW185866 2 Floor
Hi, I recently brought same vacuum, whetr to load detergent liquid and I see it is empty

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2025-7-13 12:23:11 Translate

NW185866 3 Floor
I brought this vacuum from Costco, I think you have missed thr detergent loading box. Can you pleqse help.
2025-7-14 03:19:03 Translate

Hi, We have confirmed that this Costco version of Govac400 does not come with cleaning fluid. We apologize for the inconvenience.
 
NW185866 4 Floor
So where to add detergent liquid
2025-7-16 22:28:11 Translate

NW185866 5 Floor
Costco version didnt provide the loading detergent box. Do I need to add in clean water
2025-7-16 22:39:28 Translate

Hi, You can purchase your own cleaning solution or add it to the clean water tank. Please note that the mixing ratio is 1:200, 1 for cleaning solution and 200 for clean water.
 
NW185866 6 Floor
Can you please let me know the model for detergent box, so that I will buy on my own.

Detergent box not Detergent liquid.
2025-7-29 23:53:15 Translate

Hi,you can contact support.na@dreame.tech to purchase, they may have it in stock (subject to warehouse inventory)
 
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