Mop is not working

Water is full and custom cleaning on mop and vacuum.wet degree on wet.

Hi,

What kind of problem did your mop encounter? Is it not moistening or isn't rotating?

If your mop isn't rotating, please try the following:

Please check if there's something stuck in the mop, causing it to not rotate. If there's no object stuck and it still won't rotate, please provide a video of the robot mop not rotating while the mop is dry, and confirm the time the video was taken.