JB084498

problem

please help my  vacoom was working well  for 3 month now it tells me that regiond doenot much what to do
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15 Comment

GJ648690 1 Floor
I have same problem
Hi, Sorry for bringing you inconvenience, Please refer to my reply below and provide relevant information. We will collect your information and feedback it to the relevant department for processing.
 
2025-8-11 11:36 US Translate
AU557929 2 Floor
I have the same nota today. Who could help to resolve this problem ?
2025-8-9 15:01:12 US Translate

Hi, Sorry for bringing you inconvenience, Please refer to my reply below and provide relevant information. We will collect your information and feedback it to the relevant department for processing.
 
2025-8-11 11:37 US Translate
XH805040 3 Floor
Same problem, bought on Amazon US
Hi, Sorry for bringing you inconvenience, Please refer to my reply below and provide relevant information. We will collect your information and feedback it to the relevant department for processing.
 
2025-8-11 11:37 US Translate
XU232968 4 Floor
The same problem today 😞
2025-8-9 16:06:50 US Translate

Hi, Sorry for bringing you inconvenience, Please refer to my reply below and provide relevant information. We will collect your information and feedback it to the relevant department for processing.
 
2025-8-11 11:37 US Translate
Hi,

Sorry for bringing you inconvenience,
To more quickly identify your issue, we need the following information:

1. Where are you currently located?

2. Where did you purchase your robot?

3. Please provide your robot's serial number and firmware version number (you can find the version in the firmware upgrade section of the app).

Thank you for your cooperation. Once we receive your information, we will provide it to the relevant departments for analysis. We will update you as soon as we have any updates.
2025-8-11 11:34:38 US Translate

I bought X50 from USA and brought it with me to Armenia, the location is mentioned USA Product Name: X50 Ultra Serial Number: R2489K51FUS1274133 Activation Time: 2025-05-25 Warranty Period Until: 2
 
2025-8-12 04:32 US Translate
It would be better if there is a screenshot of the error.
 
2025-8-11 11:41 US Translate
AU557929 6 Floor
Hi,
I'm in Armenia, bought the robot from the destibutors in my country www.Vesta.am
Here is my robot info:
The firmware version is the last one(just updated)

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2025-8-12 00:00:02 US Translate

Due to word limit, please check our DM
 
2025-8-12 15:53 US Translate
AU557929 7 Floor
Here is the screen of error

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2025-8-12 00:02:54 US Translate

AU557929 8 Floor
US is mentioned as the region in my App, My device is removed automatically when changing the region to Armenia
2025-8-12 00:05:10 US Translate

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