Robot not showing up in app

Ceci

My L40 ultra is not showing up in the dreame app. Tried reinstalling the app, reconnecting to network, logging in and out. Nothing worked.

Dreame AfterSales+ · 2026-4-9 08:18:13

TESTTESTTESTTESTTEST

HQ617721 · 2026-4-8 17:12:24

I have the same issue. The map and all is gone.

HQ617721 · 2026-4-7 03:33:31

Same problem. I called the tech but no help

HQ617721 · 2026-4-6 20:54:52

I have the same problem even the team couldn’t fix it after I called them.

XS417130 · 2026-2-8 22:17:23

Just came back on for me. I pulled down on the homepage to refresh and my device was back.

Mr.Zeal · 2026-2-8 22:17:18

Same issue, L50 ultra disappeared

WI443294 · 2026-2-8 22:12:40

Mine too. Just started

PF469621 · 2026-2-8 22:12:37

PF469621 6 Floor
Same here and tried all of the troubleshooting

clargar · 2026-2-8 22:09:25

It was working then I updated the app and when it went back to the dock it no longer worked. 🥲

Direct to the Floor 17 Comment