Dreame AfterSales

📢 New product categories added – check out the updated list!

Hey everyone 👋

Just a quick heads-up — we've updated the Product section with some new models! If you're posting about your Dreame robots, you should now be able to find more options when selecting your product category.

A few things to keep in mind:

  • If you don't see your specific model listed, please drop a comment below and we'll add it to the next update 🙌

  • If you've already posted before, your selected model may be automatically updated as we refine the category list. Just a heads-up in case you notice any changes!


Thanks for being part of the Dreame community — your feedback helps us make this space better for everyone. 🧹✨

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34 Comment

VC636877 27 Floor
Can you add the GoVac 508 that's available at Costco?
2026-7-21 18:26:12 US Translate

CP192823 26 Floor
X50 Ultra mop not working please help
2026-7-21 14:26:08 US Translate

IV322644 25 Floor
How do I turn off mop settings. I set to vacuum only, the dreamebot keeps mopping also
2026-7-20 19:16:34 US Translate

AE761326 24 Floor
I came home today to find my Dreame D40 had attacked my dog and tangled his tail into the vacuum cleaner he is deaf so probably didn’t hear it coming to get him.  I thought you avoided pets !!!! Smart mode is activated but still tangled him up
2026-7-20 18:28:33 US Translate

YK523428 23 Floor
Is there away to schedule select rooms for cleaning,  not the entire house?
2026-7-20 17:50:44 US Translate

YK523428 22 Floor
When mopping does it know the difference between  throw rugs and the hardwood floors?  Or will it mop everything? Is there a way to schedule select rooms/ areas to be mopped?
2026-7-20 17:48:41 US Translate

AT923448 21 Floor
Water isn’t being dispensed during mop cycle Last edited by AT923448 on 2026-7-20 06:15

(Cleaned unit since photo but no resolution)

Last edited by AT923448 on 2026-7-20 06:16

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2026-7-20 06:13:31 US Translate

ZC523461 20 Floor
This app is very confusing. Not user friendly. Can't ever find where to choose mop after vacuuming.
2026-7-19 21:59:57 US Translate

Does this help?
2026-7-20 06:15 US Translate
UD494650 19 Floor
I can’t get robot to return home and there are no obstructions.
2026-7-19 15:11:06 US Translate

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