Dreame Support Center is Now Live – Check Your Region!

Dreame AfterSales

We're excited to announce that the Dreame Support Center has been fully redesigned and is now officially live!
After months of planning, design, development, and testing, the new Support Center is here to provide a more seamless self‑service experience for our users.

What you'll find in the new Support Center:
• Product FAQs
• User manuals and guides
• Video tutorials
• Warranty and after‑sales policies
• Standardized support information for both users and internal teams

The new platform not only helps users find answers more quickly but also provides our customer service and after‑sales teams with a unified, reliable information base to better assist you.
https://support.dreametech.com/hc/en-us

We hope this new platform makes it easier for you to get the help you need. Let us know if you have any feedback!

CM459509 · 2026-8-21 23:01:50

I have a question about the waste water outlet. Other than taking out the rollers, do I need to do anything else to access this area? Do I need unscrew anything?

WI956964 · 2026-8-20 11:27:04

Don’t buy it they’re not gonna give you support when you need it. You buy it in less than a year. It’s gonna break and they’re gonna tell you they’re not gonna replace it or give you a refund when it’s clearly the manufacturer issue that you’re having Your support is very unacceptable for a machine to break less than eight months because of a manufacturing issue and I’m being told that they’re not able to do anything is ridiculous when you’re spending thousands of dollars on a machine

UL799857 · 2026-8-19 07:17:35

The little Spinny sweeper has stopped spinning. I have replaced the spinner and it still isn’t working. I have only had this vacuum for one week!

BT131909 · 2026-8-18 16:50:52

My Dreame is only about two months old. It has stopped cleaning a certain area which has no obstacles. How do I reboot it?

YU625699 · 2026-8-15 21:47:59

Hello I'm trying to purchase the d30 ultra pro single solution compartment. I can't seem to find it on your website

UU288999 · 2026-8-12 14:05:58

Empty bin?

Brutus · 2026-8-11 00:00:52

3 weeks ago, your customer support agent said Dreame would send me a replacement machine because of multiple times problems. Then totally ghost me until now. I tried to contact at least 3 times to ask, every time just told me to wait. Today, totally unresponsive. I of course can contact Amazon to complain, can write a long detailed comment to warn others, I even bought an extended warranty plan so finally I could get my machine fixed or money back, but before these,I’ll make a final request for replacement machine as promised by your agent, then I can have a strong and complete proof to support my comment.

WF531358 · 2026-8-10 17:31:01

My l40 ultra AE will not turn the side brush. It keeps saying it's Tangled or wrapped up even when I change the brush or take the brush off it's not even reading that the brush is on. How do I fix this?

SG085115 · 2026-8-10 12:01:36

Video for mapping with L60 Ultra fe

rjduwors · 2026-8-9 16:12:47

My dreamy a3 AWD model 1000 is totally bricked. Out of frustration, I cleared the cache and I cleared the data for the app foolishly following AI suggestions. Then I reset the mower itself from the console. This end cleared out 100%. But the server still thinks this particular mower is mounted under Bluetooth to a connection that the app no longer knows exists. Normally you delete the connection in the app but that connection is gone. So dreame has this big architectural flaw where it appears there is no way to force the server to reset. Consequently, I have a hunk of metal and plastic that does nothing.