Not charging

My device is no longer charging.

This unit is not charging. I’ve tried all the steps you indicated and nothing is working. It remains at 1% and turns off

To help resolve this, please follow the step-by-step troubleshooting guide below:  

1. First, please confirm whether the base station is powered on normally. Check whether the rocker switch on the back of the base station is turned on and make sure that the indicator light of the base station is on normally.
2. Next, please check whether the adapter plug is loose or damaged. Re-insert the adapter. If the adapter is damaged, it is recommended to replace a spare adapter to charge the robot.
3. Please wipe the charging shrapnel on the charging base to ensure that the charging shrapnel can rebound normally. At the same time, also wipe the charging contact piece on the robot. Place the robot correctly in the base station for charging, charge for 2 to 3 hours, and observe the power information in the APP to see if it can charge normally.
4.Confirm whether the robot is placed upside down. If so, guide the user to correctly position the robot inside the charging station for charging.

If the problem persists after completing the above troubleshooting steps, please do not hesitate to contact us again.