The device still isn’t showing up

Any advice? It’s extremely frustrating. I keep manually add it, says everything is connected and then when I look for my device on the app it’s not there.

Uggh still no luck

Have you tried deleting the app and starting again from scratch? I had a similar problem.

No idea if it was causing the issue or not, but we had named it then changed the name. I noticed just before I deleted the app that it still had the first name showing , although it was showing the latest name elsewhere. Deleting it and starting over did help with connecting.
(I'm now having mapping dramas but that's another story...)

Hi,

Regarding your problem, we recommend that you do the following:

This may be caused by unstable network, which leads to the inability to load. Please try to change the mobile data, exit the APP, re-enter the APP and wait for loading.

If the above problem still exists, please provide the abnormal screen recording & robot SN & DreameHome ID. Please send it to support.na@dreame.tech for help.

We hope the above information can help you.