ABNORMAL WATER LEVEL IN THE WASHBOARD

CP612025

ABNORMAL WATER LEVEL IN THE WASHBOARD - Consistently errors out every time mop pads try to clean.  States "abnormal water level in the wash board".  Waste water area is full of water and indeed overflowing.

We've cleaned all recommended places including the drainage spots.  Waste bins are flushed and all connections look good.  Nothing plugged up.

Any recommendations for fixing this?  NEW DEVICE. 1 month old

Last edited by CP612025 on 2025-7-6 04:11

Michelle · 2026-3-27 18:48:13

Sent vac out for repair of this issue and it was returned a month later missing the mop pads and mop pad holders. Had to wait another two weeks for replacement parts only to find out after first vac and mop that it came back unrepaired. Now I have to send it back again for them to send me a "refurbished" replacement. To say the least, I am not confident that the "refurbished" replacement will work any better.Very disappointed in this company's service and for my inconvenience, they sent me a 6 ounce bottle of cleaning fluid that I cant use because the mop doesn't work!

Last edited by Michelle on 2026-3-27 18:53

Dreame AfterSales+ · 2026-2-27 04:00:36

Dear customer,

We're very sorry for the inconvenience caused. Regarding the issue of the wet dry vacuum being unable to pump water into the sewage tank or the abnormal water level in the base station cleaning tray, we can troubleshoot and resolve it through the following steps. Please assist with the operations:

1. Remove the washboard and check if the sewage outlet is blocked. If it is blocked, please clean it thoroughly  (refer to attached picture).
2. Wipe the overflow sensor on the washing board to ensure there is no dirt or debris  (refer to attached picture).
3. Carefully remove the used water tank and check if the  used water tank sealing ring is loose, dirty, or turned up. If the sealing ring is dirty, reinstall it and wipe it clean with a cloth to ensure it is firmly installed. If the sealing ring is turned up, please provide a photo of the abnormality  (refer to attached picture).
4. After emptying the sewage in the used water tank, ensure the buckle is fixed and the used water tank is firmly installed in place to prevent leakage during operation.
5. Reinsert the used water tank into the base. Gently press it down to ensure it is correctly and firmly installed.
6. Use a dry cloth to wipe off the residual water in the base station. After cleaning, reinstall the washboard and check if the issue still exists.

If the problem continues and the sealing ring on the used water tank lid is deformed, it is recommended to replace a new used water tank.
If the sealing ring on the used water tank lid shows no issues, there may be a hardware issue and needs to be sent for repair.

Please confirm back your inspection result, so we can help you further.

Michelle · 2026-2-24 17:57:31

I am having the same issue now. Vac is less than a year old. Followed the Troubleshooting steps, still an issue. Contacted support, and was asked to perform the same trouble shooting steps. Still an issue. The seals all appear good, no clogs, and sensors are clean. Next step is sending it out for repair. For a premium product less than a year old, I am certainly currently dissatisfied.

AE081779 · 2026-2-22 08:28:49

Happened to me as well early on. They had to replace the seal on my waste water bin I believe. One of them. Sent it in they fixed it

BF385729 · 2026-2-21 22:30:14

I’m having the very same issues and have gone through the steps mentioned by support here. Can you please help me directly.

AF339420 · 2025-10-21 18:39:36

I am currently having this same issue. Every time I use the mop it fills the bottom tray up completely and I get the notification abnormal water level. I then have to take out the bottom trays and clean out the water manually to make it work again. I have went through the troubleshooting steps a couple times and it still happens. Please let me know what you can do to resolve this issue. josh_daniels_1990@yahoo.com