Dreame Support

Regarding the Recent Advertising Issues on the Forum and Management Measures

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【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures


Dear Dreame Insiders,
Recently, we have noticed that some malicious actors have been using the forum to post advertising content, which has seriously disrupted the normal communication order of the community. In response, we have promptly conducted a thorough cleanup and have suspended the accounts responsible for violations.

To maintain a healthy communication environment and protect the legitimate rights of our users, we will further strengthen the management of advertisements and other prohibited content. The new management measures are outlined below:

1. Recent Actions Taken
Malicious advertising content has been removed. Accounts involved in violations have been suspended.

2. Follow-up Management Measures   
     2.1 New User Restrictions
Newly registered users may only post one thread on the day of registration. During the initial period, posting any content with advertising intent is prohibited, including but not limited to phone numbers, email addresses, Discord accounts, social media accounts, URLs, and other contact information. If any violations are found, the content will be immediately deleted, and the account’s posting privileges will be disabled. In severe cases, the account will be permanently banned, and the forum reserves the right to pursue legal action if necessary.     

     2.2 Content Review Standards
Posting any advertising, promotion, or referral content in threads or replies is strictly prohibited.
All violations will be immediately removed, and offending accounts will face measures according to the severity of the breach:
1. Minor violations: Posting privileges have been disabled, and account functions have been restricted.
2. Severe violations: Account permanently banned.
3. Malicious attacks, repeated violations, or illegal activity: The forum reserves the right to pursue legal responsibility and may cooperate with relevant authorities. All users are expected to comply with applicable laws, regulations, and community guidelines to maintain a healthy communication environment.

2.3 Ongoing Monitoring and Improvements
We will continue to upgrade advertisement filtering systems and manual moderation procedures. Users are encouraged to report any violations; we will address them promptly.

⚠️ Preventive Measures
User Report: If you come across advertisements, false information, or any other violating content, you may report it using the report function. The administrators will review and handle it promptly.

Information Verification:
Please be cautious in verifying information. Except for official accounts, any content published by individuals or organizations only represents their own views and does not constitute an official stance or commitment.

Our Commitment
The forum is committed to creating a clean, healthy, and safe communication environment, ensuring the legitimate rights of all users.
Thank you for your understanding and support!


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134 Comment

GZ962447 119 Floor
How does one clean the sensors
2026-5-25 16:49:28 US Translate

ZV452546 118 Floor
my dream X 40 suddenly quit mopping it will vacuum, but it will not mop. What do I do?
2026-5-23 09:43:34 US Translate

SK145494 117 Floor
I just opened the Z1 pro. I charged it over night and put it in before I left for work. I've never had a pool vacuum before so I don't have anything to compare it to. The basket had a lot of debris in it so that impressed me. When the app said it was done I was at work so I stopped it. I came home and I was gonna try the remote however the vacuum was completely dead. I put it on the charger for a few hours and threw it back in to watch it. I think the more it learns and the more I learn about it the better the experience. So far I like it. I wish it charged a little faster.

Last edited by SK145494 on 2026-5-21 20:25
2026-5-21 20:22:22 US Translate

YN590369 116 Floor
These are junk ass shit
2026-5-18 20:36:48 US Translate

RU380611 115 Floor
Should I keep my pool cleaner on charge always or disconnect it when it is fully charged?
2026-5-17 19:31:40 US Translate

LU755923 114 Floor
No one is answering my repair request why is that
2026-5-14 10:10:17 US Translate

LG494900 113 Floor
What kind of dust bags I need for a ''aqua 10 ultra roller?
2026-5-11 14:40:25 US Translate

UH383766 112 Floor
First use of L10S . It did a pretty good job in cleaning the floor except it seems to be keeping tó far away from the furniture. I would like it to make a good clean line right up to the furniture. What setting should I use
HJ754131 111 Floor
How does it empty itself
JJ164592 110 Floor
I need the customer service phone number. Waste a order for replacement parts for my robot around May 8 and never received the order. I got a tracking number from Yunexpress dated May 8 but never received my order. I cannot find a phone number to call to see about getting this straightened out. And anyone help me please!
UID:admin US
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