[DreamePrimeDay] 🎁 Show us your Dreame – Get a free accessory! |
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I'll personally pick up your case and escalate it to the right team to get you a real solution.
2026-6-24 21:31
Could you please send me a private message with your email address and the serial number (SN) from the back of the machine?
2026-6-24 21:31
I'm so sorry this happened to you — and I truly appreciate how much effort went into getting this machine. This is not the experience we want you to have.
2026-6-24 21:31
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Thanks for sharing! 🐶💙 We're so happy to hear your H14 is making life with three pups easier. Enjoy more time with your furry family and less time cleaning! ✨
2026-6-25 21:21
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Thanks for your sharing. Could you post this as a new thread on the forum?
2026-7-1 04:16
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Tidy up the room first — clear any obstacles (shoes, cables, etc.). Open all doors
2026-7-1 07:27
After one cleaning cycle, the map should be mostly complete For any incomplete areas, run another cleaning cycle to fill in the gaps Don't forget to save the map when you're done.
2026-7-1 07:25
Connect the robot to the app and select the Mapping function It's best to remove the mop pad and let it run in vacuum-only mode for the first mapping run
2026-7-1 07:25
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