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Quick video guide on how to handle map issues with your robot vacuum – check it out above! 🗺️

 Heat: 64

104 Comment

KE162663 10 Floor
It’s taking 12 hours to clean 1600 square feet.  That’s to long!   How do I address this?
2026-8-23 22:20:27 US Translate

Dreame AfterSales
When the robot is doing both vacuuming and mopping with fine‑detail cleaning, it naturally takes a little more time to complete. We know it can feel like a long wait — but the result is a much deeper and more thorough clean.
2026-8-26 04:45 US Translate
FW458329 11 Floor
How do I keep the robot from going under my tv stand??

Last edited by FW458329 on 2026-8-24 10:17
2026-8-24 10:15:39 US Translate

Dreame AfterSales
Please set this area as a no‑go zone on the map
2026-8-25 05:28 US Translate
IK009393 12 Floor
I assume it shouldn’t make loud crunching wrestling noises when it starts the clean? It sounds like it has an empty properly from the previous clean? I checked the bag and it is still fairly empty.
2026-8-24 12:39:54 US Translate

GG760639 13 Floor
I set mine to vacuum and mop right after. However, it’s not vacuuming, as well as it used to. I swept right after it was done, mopping, and was still able to get a good amount of debris.
2026-8-24 13:44:41 US Translate

OA209780 14 Floor
how the robot clean the dust pan by itself

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2026-8-24 18:38:39 US Translate

Dreame AfterSales
only manually clean it
2026-8-26 04:49 US Translate
HQ387720 15 Floor
Why the machine only go to one area?
2026-8-25 12:14:06 US Translate

Dreame AfterSales
Just to check — has the mapping completed properly? If you're not sure, a quick restart might help
2026-8-26 04:41 US Translate
UJ120388 16 Floor
Where can I get more manual information on how to use my dream robot I can’t figure out how to work in the mapping. Trying to get it to vacuum room in certain order. I can’t figure out how to use the zones and stuff and I don’t know. I can’t figure out how to set up no nose, vacuum areas around certain things.
2026-8-25 13:04:19 US Translate

UJ120388 17 Floor
Is there somewhere I can purchase a manual because downloading is not doesn’t give me any information on step-by-step how to set zones etc.
2026-8-25 13:05:04 US Translate

Dreame AfterSales
Are you referring to the product manual? A printed user manual is included in every product package. Unfortunately, we don't sell it separately at this time.
2026-8-26 04:51 US Translate
WA581351 18 Floor
Why this problem in every 5 minutes?

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2026-8-25 15:20:45 US Translate

Dreame AfterSales
We're sorry to hear about the issue with the side brush. Let's work together to resolve this by following the steps below:

1. Check for jams:Please check if the robot is stuck under furniture or if the side brush is obstructed. If stuck, gently move the robot to an open area and ensure the side brush can rotate freely.
2. Clean the side brush: If the robot isn't stuck, please inspect the side brush for any tangled hair or debris that might affect its rotation. Remove the side brush and carefully clean all hair, dust, and foreign objects. You may use scissors to carefully cut away any wound hair.
3. Reinstall the side brush: After cleaning, please reinstall the side brush securely onto the main unit. Ensure it's properly positioned, then restart the robot manually and begin a new cleaning task to verify normal operation.
2026-8-26 02:16 US Translate
Werland 19 Floor
How do you suspend cleaning right BEFORE it scheduled to start
2026-8-26 07:32:56 US Translate

Dreame AfterSales
Please try to use the Do Not Disturb (DND) Mode or modify the schedule in the app.
Enabling DND mode prevents the robot from automatically starting cleaning tasks during the specified period.
2026-8-27 05:15 US Translate
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