[FAQs] Wet and Dry Vacuum FAQs

19 Comment

JD692438 10 Floor
The water is getting into the dirty tank but does not suck all the water from the bin. Can you create an update that will allow users to have the bin water sucked out?

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WC116079 11 Floor
Mapping done correctly but it will not back up the ramp. Tends to fall off the side
2026-1-3 21:18:52 US Translate

Mine does the same. I think it’s because the mop brushes are spinning and moves the bot to the side and then it recenters are tries to back in again.
2026-1-6 08:44 US Translate
ZG441916 12 Floor
I filled the floor cleaner tank on my H14 pro but it constantly tells me to add more when I use it, but the tank is full. WTH is going on??
2026-3-19 17:03:46 US Translate

AT608333 13 Floor
It’s washing my rug instead of the floor
2026-4-10 15:16:30 US Translate

HZ667515 14 Floor
Cleaning fluid dispenser is not fispensing
2026-4-11 10:37:25 US Translate

YG640735 15 Floor
I have a small loft room. Can I place my vacuum in the area and let it clean or will it create a new map. Will I need a second machine for just this area.
2026-7-17 11:10:52 US Translate

IL893256 16 Floor
I love my Dream Vac/Mop. My only problem is the mop wants to curl during the mopping process. How can we fix this so it stays flat?
Cleaning Lady 17 Floor
I’ve asked numerous times for a return authorization and my money back.
The unit is more aggravating than ever. Today it cleaned the laundry room and not the hall kitchen or dining areas. I’m just going to back to doing it by hand. It didn’t vacuum the living room either.
I’ve had it. What good is it. The laundry room is the least area I want cleaned.
It leaves the main unit with out the mop pad most of the time. I think it just does all this stuff to piss me off as nd it is working

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