Devices no longer showing in app

LO918365 · 2025-7-16 07:59:44

Same issue. Does Tech Support actively monitor and participate in the Forums?

ET719345 · 2025-7-16 08:05:38

Same here with my new X30 ultra. Not a great first experience.

GP565211 · 2025-7-16 08:05:46

Facing the same issue with both my devices. I hope tech team is working on the issue in priority

UM831277 · 2025-7-16 08:07:38

Same. Tried adding and it indicates it has been added, but goes back to the add device screen.

XE701903 · 2025-7-16 08:08:11

Same here!

XQ857624 · 2025-7-16 08:09:02

Same here

XH173213 · 2025-7-16 08:10:39

Same here the app not working correctly

LC464792 · 2025-7-16 08:12:29

Same here. Not working

XU420335 · 2025-7-16 08:12:32

Mine has just completely disappeared and won't show even after reconnecting to the Internet!

ZL412618 · 2025-7-16 08:12:41

Same. My robot was in the middle of cleaning so it’s still cleaning but my device is no longer on the app so I can’t tell it what to do.

Direct to the Floor 69 Comment