[X40 ultra] Robot doesn't recognize mop pads and refuses to mop

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When I attached the mop pad, it said "mop pads removed" then it keeps saying it has no pads and that they arent in the right place and that they are not in the dock, and to please attatch them. I sent the robot to repair twice and it came back the same way both times. What's the issue? Ive tried cleaning to my best ability

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WD174049

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[X40 ultra] Robot doesn't recognize mop pads and refuses to mop

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