Robot doesn't recognize mop pads and refuses to mop

When I attached the mop pad, it said "mop pads removed" then it keeps saying it has no pads and that they arent in the right place and that they are not in the dock, and to please attatch them. I sent the robot to repair twice and it came back the same way both times. What's the issue? Ive tried cleaning to my best ability

This is happening with mine too. It just leaves the mop pad outside of the unit. Then I put them in and it says mop pads are not in the dock. Please let us know how to fix this issue.

Dear customer,

We're very sorry for the inconvenience caused. Regarding the issues of the mop pad installing/detaching failure, to better solve the issue, it is recommended to follow these troubleshooting steps:

1.  Please confirm how long you've been using the current mop pad. If it has been used for an extended period, we recommend replacing it with a new one to see if this resolves the issue.
2.  If the problem persists after replacing the mop pads, please inspect the magnet on the mop pad holder:
a. Try switching the left and right mop pads to test functionality.
b. Ensure you're using genuine Dreame mop pads. If using non-genuine products, please switch to original Dreame mop pads for proper compatibility and performance.
c. Check if the magnet on the mop pad holder is rusty or has abnormal magnetic strength(refer to attached piture). If rust is found, we can arrange a replacement mop pad holder for you.
3. Perform additional troubleshooting:
a.Remove the robot from the base station and detach the mop pad holders from the robot.
b. Manually restart the robot and wait for it to fully reboot and return to normal status.
c. After restarting, reinstall the mop pad holders back onto the robot.

If the issue continues after completing all these steps, please share a video of the abnormal behavior and share your device with our technical team ID: YQ416654 for further in-depth inspection and handling. For guidance, please refer to the video: Share device.

If the video is too large, please upload it on google drive ,set to ""Anyone with the link"" and share the link to us.

If you have any further questions, please feel free to contact us anytime."、

Same issue for me. I haven’t contacted Dreame but I plan to follow the instructions listed in the reply from the after sales team. Has anyone tried this approach yet?