Cleaning liquid issue.

I have not had to refill my cleaning liquid for over a month because it’s not being used and I’ve looked up everything of how to use it or fix it and it is still not working. Any advice. I’m probably gonna send it back defective.

Looks like customer service sucks

It’s only used to clean the pads, not the floors. Doesn’t need much at once.

My device is two year old and recently started humming when in mop mode

I used the mop feature yesterday and there was no dirty water ion container after it say it is emptying the robot

I got the X60 Ultra one month ago and mine does not use any of the detergent to clean the mop pads. I wrote customer support and they had me run a mop cleaning pad cycle then remove and shake the waste water tank then open to see if there were any bubbles or suds in the tank. Bubbles indicates the detergent is being used. I did not have any bubbles. They had me send a video of the process and I included photos of the settings in the APP. I am waiting for a reply. You may want to email customer support on the Dreame web site.

Increase water

More water when mopping

Mine mops fine but doesn't seem like it’s using any detergent for pads either. The level hasn’t went down in tank since I got it