Dreame X60 Max Ultra

I purchased the X60 Max Ultra and since last week, it is also not suctioning into the dust bin and the bag. Our dog hairs are getting tangled between the rollers and I have to manually remove them. I use it daily on vacuum and especially at night on the mop after vacuum and do maintenance every day or every other day making sure all is clean and there are no clogs. This is not the first vacuum/mop that I have owned but the first to have this issue. It seems I am not the only one to have this issue and it’s less than 30 days in use. Has Dreame given any direct information to solve this problem??

I have the same problem!