[X50 Ultra] Not Charging

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We have the x50 Ultra for three months now. It does an amazing job cleaning our place. Today it stopped charging - we cleaned all the sensor, the parts and baseboard. Still it says Awaiting in the app. We also tried to Start Recharging and Sent it to dock from 3ft. The robot navigates to the dock and doesn’t charge. What is the issue here?

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XH720643

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