Failed plug in

I try to place and adjust carpet size and it kicks me out with the message, failed plug in. I reset the app, reconfigured the robot and still nothing. it’s not doing so good on my regular carpet

We are sorry for the trouble you encountered. This plug-in loading failure is usually related to network instability. Please check whether your mobile network or Wi-Fi connection is normal, then restart the APP and try again. If the issue persists, feel free to reach our official customer service via support.na@dreame.tech for further troubleshooting.