Never runs, complains mop pads are off

For the past few weeks, it will not run a job. It says the mop pads are off, but they are attached. I’ve replaced the pads with no change. I’ve tried to run a vacuum only job. It says it’s removing the mop pads. Then won’t run because the mop pads are off! I’ve cleaned everything I can think of to make sure any sensor can see the mop pads installed.

I’ve spent a lot of money on a device that is just wasting my electricity.

Is there any way to get it to do its job and vacuum and mop my house?

I and others have had similar problems. I would check out troubleshooting steps on this forum and if no joy, contact support via email. They fixed my issues.

Hi there, we sincerely apologize for the frustrating mop pad detection issue preventing your robot from running cleaning tasks. You can first try swapping your left and right mop pads, as this simple adjustment resolves most similar detection failures. Meanwhile, please check whether the magnet on your mop pad holder has rusted, which will also trigger incorrect mop pad missing alerts. If the problem persists after these checks, kindly reach our customer service via the headphone icon at the top right of the Dreame App homepage for further professional support.