App Live Chat Entry May Not Show Up Due to Network Issues

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Q: The live chat access icon is missing from the APP.

A: Regarding the issue with the app not functioning properly, please refer to the following information:

1.Go to the App Store/Google Play to confirm that the app is updated to the latest version.
2.Check if your mobile network is stable. Try switching to a reliable Wi-Fi or mobile data network.
3.Verify your device’s storage space, clear the app cache, then restart the app and try again.

If the issue persists, please provide a screen recording of the anomaly along with your phone model and app version.

Hope this can help you.
If you have any questions, please feel free to contact us via support.na@dreame.tech. We appreciate your understanding and support.

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