Dreame X50 keeps getting hung up clean the same area

Over the last 4 days my dream keeps getting stuck while cleaning the living. I recently even tried to revert to an old map to see if that would fix the issues and it did not.

It seems to clean the first room without any issues until it tried to leave the room and that’s when it looks like it’s lost. I’ve posted a video of what it is doing on the post.

Any suggestions of what I should do next?

Hi there, thanks for sharing the video and details of your issue.

When your robot passes over dark areas such as dark/black rugs, mats or hollow floor drains, the cliff sensors on the bottom of the unit may be falsely triggered by the dark surface, which causes the robot to get lost and stuck in place. We suggest you set up no-go zones in the Dreame App to avoid these dark areas, which can effectively fix this looping cleaning issue.

If the problem still occurs after this operation, you can contact our official support team via the headset icon for live chat in the upper right corner of the Dreame App, or email us at support.na@dreame.tech for further technical troubleshooting.