Not working

Hey guys my robot isn’t working need to find a way to get it to turn in , it charges but just doesn’t come on .

Hi there! First check if the ambient temperature is between 0°C and 40°C; extreme temperatures outside this range will stop the robot from powering on. If the temperature is normal, please contact customer service via the headset live chat icon on the Dreame App’s top right or email support.na@dreame.tech.