L49 Ultra Gen 2 is not clearing to the base. Tons of dog fur

I’ve had the machine for roughly a mo th and notice hair balls all over the house so I flipped it over and I don’t think it has ever successfully emptied into the base. Also the bag is basically empty. What’s wrong

Hi,Wondering if this issue has been fixed. I am experiencing the same issue on my end. Have upu found the fix yet?