Lost map? We’ve got a quick checklist for you

Wait… where did my map go? 😅
We know the feeling — you open the app, and the map you spent time perfecting is just… gone. Frustrating? Absolutely. But before you remap from scratch, try this quick checklist first.
Quick fixes to try:
1. Check for updates – Make sure both your Dreame app and robot firmware are on the latest version. Outdated software can cause all sorts of weird map issues.
2. Any recent account or Wi-Fi changes? If you switched accounts, re‑configured your Wi‑Fi, or changed your network, the map may not load properly.
3. Network hiccup? Poor connection can stop the map from loading. Try checking your mobile network, restart the app, and give it another go.
4. Still no map? If your robot is still online but the map won’t show up, we may need to dig deeper. Please send us:
◦ UID (Dreamehome App ID)
◦ Serial number (SN) – you'll find it on the back of the robot
◦ Firmware version
◦ App version (Me → Settings → About)
◦ A photo/video showing the issue, and the date/time it happened

Very happy with my Dreame L40 Ultra! Keep up the good work!