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Dreame AfterSales
Posted 2026-7-29 03:58
US
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Dreame Support Center is Now Live – Check Your Region!

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We're excited to announce that the Dreame Support Center has been fully redesigned and is now officially live!
After months of planning, design, development, and testing, the new Support Center is here to provide a more seamless self‑service experience for our users.

What you'll find in the new Support Center:
• Product FAQs
• User manuals and guides
• Video tutorials
• Warranty and after‑sales policies
• Standardized support information for both users and internal teams

The new platform not only helps users find answers more quickly but also provides our customer service and after‑sales teams with a unified, reliable information base to better assist you.
https://support.dreametech.com/hc/en-us

We hope this new platform makes it easier for you to get the help you need. Let us know if you have any feedback!
##DreameLife

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21 Comment

UL540090 1 Floor
I can’t get my new Dreame robot vacuum to figure out my House plan. It refuses to dock properly. Please help me.
2026-7-29 18:33:46 US Translate

Dreame AfterSales
Please DM us your SN, we will forward the issue to our technical support team to check.
2026-7-30 02:05 US Translate
PF512774 2 Floor
Hello, my robot will not load the cleaning solution. I continue to get a message saying to load solution. There is some in the container in the base and the sensors have been cleaned . Thanks
2026-8-1 11:47:40 US Translate

Dreame AfterSales
support.na@dreame.tech   our customer service email address
2026-8-11 22:00 US Translate
PF512774
Hi ! Do you have a number to contact ? Thank you
2026-8-6 19:40 US Translate
Dreame AfterSales
If the issue persists after completing the above steps, please contact us for after-sales support.
2026-8-4 21:00 US Translate
Dreame AfterSales
To help resolve this, we kindly request your assistance with the following troubleshooting steps:
1.Please confirm the Auto-Add Detergent function in docking setting is turned on. If not, please enable this function.
2.Please reinstall the  auto-detergent compartment to ensure it's properly secured in place and run a mopping pad cleaning task and observe the used water tank condition after completion.
3.Please check if there are foam bubbles in the used water tank by shaking the tank after the cleaning task.
2026-8-4 20:58 US Translate
PM783865 3 Floor
My rDreame Model rlx85ce continues to error out after running a few minutes stating that “the main brush is entangled”. I have replaced the brushes and ensured the brush rods were clean. I also we along the driver mechanism with a toothpick and made sure it was all cleaned. We typically completely clean the unit every 3rd use or so, so it’s not from being abused for sure. Could the software need updating or do I need to do some further disassembly to find the issue? Please reply. Thanks, Brad
2026-8-3 14:34:32 US Translate

Dreame AfterSales
Please follow the steps below to check whether the main brush is normal:
1. Check the main brush:
- Please remove the main brush cover first, then take out the main brush, check and clean the entanglement on the main brush.
2. Check the rotation of the main brush:
- After cleaning, please reinstall the main brush and check whether it rotates smoothly by hand.
3. Ensure that it is installed in place:
- When reinstalling the main brush, make sure that the main brush cover is in place around to ensure its normal use.
4. Restart the robot:
- If no entanglement is found after checking the main brush, please guide the user to manually restart the robot and restart the cleaning task. Observe whether the error still occurs.
5. After-sales support:
- If the error still occurs after restarting, please arrange after-sales service for further inspection and repair.
2026-8-4 21:41 US Translate
LE536860 4 Floor
Hello, I changed my ssid wifi now I lost connection with my robot. What is the correct way to reconnect the robot?
2026-8-7 10:06:08 US Translate

Lena 5 Floor
I forgot where this part goes

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2026-8-8 07:35:09 US Translate

Dreame AfterSales
it's filter
2026-8-11 02:18 US Translate
rjduwors 6 Floor
My dreamy a3 AWD model 1000 is totally bricked. Out of frustration, I cleared the cache and I cleared the data for the app foolishly following AI suggestions. Then I reset the mower itself from the console. This end cleared out 100%. But the server still thinks this particular mower is mounted under Bluetooth to a connection that the app no longer knows exists. Normally you delete the connection in the app but that connection is gone. So dreame has this big architectural flaw where it appears there is no way to force the server to reset. Consequently, I have a hunk of metal and plastic that does nothing.
2026-8-9 16:12:47 US Translate

Dreame AfterSales
We're not quite sure we fully understand the issue — just to confirm, after you cleared the cache and data, is the machine no longer working?
2026-8-11 02:13 US Translate
SG085115 7 Floor
Video for mapping with L60 Ultra fe
2026-8-10 12:01:36 US Translate

Dreame AfterSales
We don't have an unboxing video for the FE model right now — sorry about that. However, we do have one for the PE model, and the mapping process is essentially the same. You can follow along from 3:39 in the video — that's where the map setup starts. Hope this helps! https://www.youtube.com/watch?v=l0W05ozKQwQ
1 Hour Ago US Translate
WF531358 8 Floor
My l40 ultra AE will not turn the side brush. It keeps saying it's Tangled or wrapped up even when I change the brush or take the brush off it's not even reading that the brush is on. How do I fix this?
2026-8-10 17:31:01 US Translate

Dreame AfterSales
1. Check for jams:Please check if the robot is stuck under furniture or if the side brush is obstructed. If stuck, gently move the robot to an open area and ensure the side brush can rotate freely.
2. Clean the side brush: If the robot isn't stuck, please inspect the side brush for any tangled hair or debris that might affect its rotation. Remove the side brush and carefully clean all hair, dust, and foreign objects. You may use scissors to carefully cut away any wound hair.
3. Reinstall the side brush: After cleaning, please reinstall the side brush securely onto the main unit. Ensure it's properly positioned, then restart the robot manually and begin a new cleaning task to verify normal operation.
2026-8-11 02:09 US Translate
Brutus 9 Floor
3 weeks ago, your customer support agent said Dreame would send me a replacement machine because of multiple times problems. Then totally ghost me until now. I tried to contact at least 3 times to ask, every time just told me to wait. Today, totally unresponsive. I of course can contact Amazon to complain, can write a long detailed comment to warn others, I even bought an extended warranty plan so finally I could get my machine fixed or money back, but before these,I’ll make a final request for replacement machine as promised by your agent, then I can have a strong and complete proof to support my comment.
2026-8-11 00:00:52 US Translate

Dreame AfterSales
Could you please provide us with your email address or ticket number so we can look into the issue on our end?
2026-8-11 02:15 US Translate
Dreame AfterSales
UID:KB510202 US
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