Dreame Support Center is Now Live – Check Your Region!

We're excited to announce that the Dreame Support Center has been fully redesigned and is now officially live!
After months of planning, design, development, and testing, the new Support Center is here to provide a more seamless self‑service experience for our users.

What you'll find in the new Support Center:
• Product FAQs
• User manuals and guides
• Video tutorials
• Warranty and after‑sales policies
• Standardized support information for both users and internal teams

The new platform not only helps users find answers more quickly but also provides our customer service and after‑sales teams with a unified, reliable information base to better assist you.
https://support.dreametech.com/hc/en-us

We hope this new platform makes it easier for you to get the help you need. Let us know if you have any feedback!

I can’t get my new Dreame robot vacuum to figure out my House plan. It refuses to dock properly. Please help me.

Hello, my robot will not load the cleaning solution. I continue to get a message saying to load solution. There is some in the container in the base and the sensors have been cleaned . Thanks