Dreame Support Center is Now Live – Check Your Region! - Announcements - Dreame Forum

We're excited to announce that the Dreame Support Center has been fully redesigned and is now officially live!
After months of planning, design, development, and testing, the new Support Center is here to provide a more seamless self‑service experience for our users.

What you'll find in the new Support Center:
• Product FAQs
• User manuals and guides
• Video tutorials
• Warranty and after‑sales policies
• Standardized support information for both users and internal teams

The new platform not only helps users find answers more quickly but also provides our customer service and after‑sales teams with a unified, reliable information base to better assist you.
https://support.dreametech.com/hc/en-us

We hope this new platform makes it easier for you to get the help you need. Let us know if you have any feedback!

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UL540090 1 Floor

I can’t get my new Dreame robot vacuum to figure out my House plan. It refuses to dock properly. Please help me.

2026-7-29 18:33:46 US Translate

Dreame AfterSales+ Thread Starter

Please DM us your SN, we will forward the issue to our technical support team to check.

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2026-7-30 02:05 US

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PF512774 2 Floor

Hello, my robot will not load the cleaning solution. I continue to get a message saying to load solution. There is some in the container in the base and the sensors have been cleaned . Thanks

2026-8-1 11:47:40 US Translate

PF512774

Hi ! Do you have a number to contact ? Thank you

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2026-8-6 19:40 US

Dreame AfterSales+ Thread Starter

If the issue persists after completing the above steps, please contact us for after-sales support.

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2026-8-4 21:00 US

Dreame AfterSales+ Thread Starter

To help resolve this, we kindly request your assistance with the following troubleshooting steps:
1.Please confirm the Auto-Add Detergent function in docking setting is turned on. If not, please enable this function.
2.Please reinstall the auto-detergent compartment to ensure it's properly secured in place and run a mopping pad cleaning task and observe the used water tank condition after completion.
3.Please check if there are foam bubbles in the used water tank by shaking the tank after the cleaning task.

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2026-8-4 20:58 US

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PM783865 3 Floor

My rDreame Model rlx85ce continues to error out after running a few minutes stating that “the main brush is entangled”. I have replaced the brushes and ensured the brush rods were clean. I also we along the driver mechanism with a toothpick and made sure it was all cleaned. We typically completely clean the unit every 3rd use or so, so it’s not from being abused for sure. Could the software need updating or do I need to do some further disassembly to find the issue? Please reply. Thanks, Brad

2026-8-3 14:34:32 US Translate

Dreame AfterSales+ Thread Starter

Please follow the steps below to check whether the main brush is normal:
1. Check the main brush:
- Please remove the main brush cover first, then take out the main brush, check and clean the entanglement on the main brush.
2. Check the rotation of the main brush:
- After cleaning, please reinstall the main brush and check whether it rotates smoothly by hand.
3. Ensure that it is installed in place:
- When reinstalling the main brush, make sure that the main brush cover is in place around to ensure its normal use.
4. Restart the robot:
- If no entanglement is found after checking the main brush, please guide the user to manually restart the robot and restart the cleaning task. Observe whether the error still occurs.
5. After-sales support:
- If the error still occurs after restarting, please arrange after-sales service for further inspection and repair.

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2026-8-4 21:41 US

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