Dreame Support Center is Now Live – Check Your Region!

We're excited to announce that the Dreame Support Center has been fully redesigned and is now officially live!
After months of planning, design, development, and testing, the new Support Center is here to provide a more seamless self‑service experience for our users.

What you'll find in the new Support Center:
• Product FAQs
• User manuals and guides
• Video tutorials
• Warranty and after‑sales policies
• Standardized support information for both users and internal teams

The new platform not only helps users find answers more quickly but also provides our customer service and after‑sales teams with a unified, reliable information base to better assist you.
https://support.dreametech.com/hc/en-us

We hope this new platform makes it easier for you to get the help you need. Let us know if you have any feedback!

Dirt never empties

I can't get my dreame robot vacuum to dock or map out my house correctly. I've tried cleaning the lens as stated and it just keeps running into everything.

My Dreame repeatedly goes offline

My D20 Pro Plus is only 3 weeks old and randomly pauses during the scheduled clean.  I have to unpause/restart it to complete the scheduled clean.  It always has plenty of charge left when it randomly pauses during/sleeps.

Hello, my Dreame L40s Ultra is making an unusual noise and is not starting the cleaning cycle. When the robot docks with the base, it clicks into place, but the wheels continue spinning very fast, causing a loud noise. The robot seems to have difficulty recognizing that it is properly docked. There is no error message in the app. Could you please help me troubleshoot this issue?

I got an a3 awd mower and regardless of how close it is to the house it says the wifi signal is not strong enough for video. I use a mesh network and have points on the windows.

I don't understand how to tell my vacuum to just mop tiled areas.

I have a question about the waste water outlet.  Other than taking out the rollers, do I need to do anything else to access this area? Do I need unscrew anything?

Don’t buy it they’re not gonna give you support when you need it. You buy it in less than a year. It’s gonna break and they’re gonna tell you they’re not gonna replace it or give you a refund when it’s clearly the manufacturer issue that you’re  having Your support is very unacceptable for a machine to break less than eight months because of a manufacturing issue and I’m being told that they’re not able to do anything is ridiculous when you’re spending thousands of dollars on a machine

The little Spinny sweeper has stopped spinning. I have replaced the spinner and it still isn’t working. I have only had this vacuum for one week!