[X50 Ultra] Docking and mop pad issue
My brand new Dreame X50 Ultra will not dock!  It tries and tries and tries, but fails...so, I manually dock it.  Then, when I try to have it mop, it says mop pads not attached...but they ARE attached!  Before returning this unit as a lemon, I'm wondering if others have experienced this problem...and whether something can be done to resolve it!  Thanks!
Posted 2026-8-1 17:24:00 Translate
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Conchita
That's too bad. Presumably, you've checked for obstacles (or protective stickers) on the robot or the base.
IO409835
It’s been sooo glitchy. Mine is having issues docking/undocking. Hopefully it’s fixed with an update but I think if you send it back it’ll have similar issues
NV245604
I have had the same issue with my X50 since the beginning of the month.
NV245604
The issue might be a bad software update.
EO373239
Mine won’t charge and won’t dock
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