Is the main brush holder broken?

Bran new vacuum holder appears to be broken but im not sure

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LivingTheDreame 1 Floor

It is designed to "float" so it can traverse over thresholds and bumps without damaging your home or the robot.

2026-8-5 18:40:24 US Translate

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Dreame AfterSales 2 Floor

Our technical team has reviewed your case — they've confirmed this is expected behavior. The machine comes with a main brush lift function, which operates as designed. Hope this helps!

2026-8-6 22:55:57 US Translate

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