[D30 Ultra CE] New device - Mop pad off

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New device just 2 days old. Device keeps stopping with mop pad off even though mop pads are in place. Is this a bug or device issue? Not happy at all. Also I received d30 ultra CE with a white panel as dust case and not chromium finish as it shows on every ultra ce model. Did I even get the right item shipped 🙁?

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HX638565

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[D30 Ultra CE] New device - Mop pad off

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