New Matrix 10 plus not grabbing mop

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I have a new machine with updated firmware. It has failed twice to mop failure to engage the round mop attachments. Do i send this machine back to you?

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GK645028 1 Floor

How to get it to mop after vacuuming

2026-8-5 16:57:40 US Translate View Original Text

TU526035

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New Matrix 10 plus not grabbing mop

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