Warranty Support/Repair Experience and turnaround time

For anyone who has gone through warranty claims, what has been your experience? And about how long did it take to get your unit or replacement back?

I had sent a unit back that showed delivered on 08/25 by Fed Ex tracking. But has been showing 'Pending Receipt' on the dreame support tracking site since I was sent a shipping label. I was told 3-4 weeks but we are one week from the deadline without any progress update. Is this the usual experience or have others gotten their issues resolved in a more timely manner?

Thanks

I had to return my A3 mower, shipped it out on a Monday afternoon & had the replacement Saturday morning. I was pleased with the turnaround. If something isn’t in stock, as everything comes from China, you may not have the same experience. Don’t hesitate to reach out to after sales support to get your questions answered.