Charge Doesn’t Increase

I purchased the L60 Ultra PE about two months ago now and have enjoyed its performance up until a few weeks ago. I believe some sort of software update had been released and—as a result—my L60 had a full 90% charge, ran out of juice to finish the full home run, and started to charge. The next day, I noticed the scheduled cleaning did not happen. I open the app and notice that the charge is still sitting at 9 or 10% despite hearing “Start charging!” and seeing the lightning bolt icon on the battery. This is frustrating as the performance was up to my standards, and now I can’t even use the product.

I have had multiple instances of this issue. The base is connected to the wall, not a power strip. Everything is wiped down and blemish-free. The only way I’ve gotten around this is to unplug the base, shut the robot down, wait a few minutes, plug in base, turn on robot, dock robot, and SOMETIMES this works. There is something in the software preventing the charging as I’ve gotten it to recharge with no issues for several days!…Until the issue reappears.