Washboard error

I’ve been experiencing issues with the mopping function on my vacuum. Every time I turn on the mop feature, I receive an error message indicating that there is water on the washboard.

I have followed all the recommended cleaning and troubleshooting instructions, including thoroughly cleaning the washboard and both water tanks. Unfortunately, the problem continues, and the error message has not gone away.

As a result, I’ve had to stop using the mopping function entirely and can only use the vacuum feature.

Has anyone else experienced this error? If so, how did you fix it?

I was also considering purchasing a replacement water tank to see if that would solve the problem, but I haven’t been able to find one available for purchase.

I would really appreciate any advice or suggestions on how to resolve this issue. It’s frustrating not being able to use the mopping feature when that’s one of the main reasons I purchased this vacuum.