Aqua10 side brush tangling on thick carpet

Just setup the Aqua10 Roller I purchased from Costco today and on the first day the side brush is getting tangled on carpet.  It has happened 3 times already after I've untangled each time.  How come there is no option to disable the side brush on thick carpet?  I think this would be useful as it's not really needed on thick carpet, vaccum suction should be enough and it would prevent this issue from happening.  Either that or provide a side brush that doesn't get tangled on thick carpet. For now I've added the carpet as a no-go zone, but this isn't an acceptable solution as this vaccum should be able to handle carpet like cheaper models can do.  #Aqua10 #SideBrushTangling