Return Request – Defective Battery – Order U130586

Hello Dreame Customer Support,

I would like to request a return and full refund for my Dreame R20 TangleX Cordless Stick Vacuum, Order \#U130586, purchased on November 2\.

Unfortunately, the battery lasts no more than 20 minutes, even after being fully charged for four hours\. This is very disappointing, as the vacuum is not performing as expected\.

Due to this battery issue, I would like to return the product and receive a full refund\.

Please provide me with a prepaid return shipping label and instructions on how to proceed\.

Thank you for your assistance\. I look forward to your response\.

Best regards,
Noelia Farias