Robot not able return back to the docking unit

Robot is not able to determine power battery level and not stopping the operation to return back , as a result , finding the unit dieing with no power at any place , should have returned back and charged it self .

Also not able to detect papers on the ground as a result halting the operation, detection feature not working properly . I have this unit purchased not even month ago.

How to resolve the issue ?

I've noticed that same thing for some reason.The battery maintainer is not enabled or going.To know how to enabsplit so much for a smart robot.When you spend fifteen hundred dollars you expect to get the best

Mine does the same thing!

Anyone know where to purchase or how to refill the cleaning solution package?

Dear user,

We sincerely apologize for any inconvenience caused.

Please follow these troubleshooting steps:

1. Ensure the charger plug is secure and the charging dock/base station is powered on.
2. Place the robot 1-2 meters in front of the charging dock/base station, and briefly press the Dock Button on the robot. If the robot fails to return to the dock, please contact us for further assistance.
3. If the robot successfully returns to the dock, follow these instructions:- Place the charging dock/base station against a wall in an open area, ensuring no obstacles within 1.5m in front and 0.5m on both sides.- Keep it away from signal interference sources like routers or TVs.- Avoid mirror reflections on the opposite side, such as mirrors or windows.
4. Ensure the robot starts cleaning from the dock, and verify the LDS laser sensor on top rotates normally.
5. Check if the main wheels are slipping, stuck, or trapped while cleaning.
6. If the above issues are resolved, restart the robot:- Open the upper cover, press and hold the reset button for 3 seconds.- Move the base to an open area and try again.
7. If the charging dock/base station is moved, place the robot onto the base and start cleaning from there.For further assistance, please refer to the article: <a href="https://support.dreametech.com/hc/en-us/articles/10866105748495-Robot-Vacuum-Stray-How-to-Guide-It-Back-to-the-Dock">Robot Vacuum Stray? How to Guide It Back to the DockIf the problem persists, please feel free to contact us again（support.na@dreame.tech）.
Thank you for your understanding.