HP499006 HP499006
Side Brush Not Extending Under Low Cabinets
Anyone else having issues with the side brush not extending under cabinets? The L40 cant reach under my cabinets but it doesnt even try to extend the side brush. Ive already tried messing with a lot of settings including turning off collision settings and setting high frequency for side brush extend.
Posted 2025-5-28 03:37:29 Translate
US 3716
14 Comments
HP499006
Update: It also seems to not like extending mop at all either despite enabling the settings.
2025-5-30 01:40:08 US Translate
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CY016595
Having the same issue.
2025-5-31 00:14:02 Translate
We recommend that you manually add a low-lying area so that the device can identify and clean the area. You can find "Low-lying areas" in the map editor to set it. We hope the above info can help
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2025-6-24 16:59 US
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SA998875
Same issue here… very disappointed.. hope that a Dreame Support agent can shine some light here on what best to do
2025-5-31 00:36:27 Translate
We recommend that you manually add a low-lying area so that the device can identify and clean the area. You can find "Low-lying areas" in the map editor to set it. We hope the above info can help.
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2025-6-24 17:00 US
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JL511820
Same problems with mine
2025-5-31 22:23:19 US Translate
We recommend that you manually add a low-lying area so that the device can identify and clean the area. You can find "Low-lying areas" in the map editor to set it. We hope the above info can help.
Translate
2025-6-24 17:00 US
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CY016595
Point me in. Would Dreams please address our concern?
2025-6-4 21:29:09 Translate
We recommend that you manually add a low-lying area so that the device can identify and clean the area. You can find "Low-lying areas" in the map editor to set it. We hope the above info can help.
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2025-6-24 17:00 US
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CF953896
Yeah, it's upsetting. Those were some of the specific features that convinced me to purchase this robot over other brands.
2025-6-5 12:27:58 Translate
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Dreame AfterSales+
Hi,

We recommend that you manually add a low-lying area so that the device can identify and clean the area. You can find "Low-lying areas" in the map editor to set it. We hope the above information can help you.
2025-6-24 16:57:54 US Translate
Hi,
I am unable to find “low-lying area” in map editor. My options end at “curtains”. Will there be an update in the future for the robot to automatically identify low-lying areas?
Thanks
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2025-6-28 12:49 US
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IX695206
Second time using the L40 after it arrived this week and the side brush stopped spinning. No error notification
2025-7-26 05:51:48 US Translate
Hi,
We have DM you ,please check the information, thank you
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2025-7-29 16:43 US
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