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SA998875

[L40 Ultra] Doesn’t clean under kitchen cabinets - help!

Hi all, I just received my L40 Ultra and the main use case was for it to keep my kitchen clean. However, under the cabinets, it seems unable to keep any of the dirt… I was expecting this to happen. I do have the AI feature enabled, also for the mop. What else can I do?

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6 Comment

TT566051 1 Floor
You should contact customer service. I just got mine and it cleans very well under cabinets
CE323666 2 Floor
Did u put the little brush on
Hi,

Did you successfully deploy the side brushes on your machine? The side brushes are driven by a motor with a 60° oscillation angle, which realizes a cleaning range of 45.2mm vertically and 19.4mm horizontally bond the range of the original side brushes. If you have other questions later, you can also contact us: support.na@dreame.tech
2025-6-17 18:32:06 Translate

HP499006 4 Floor
Have same issue. Cabinets are barely too low for the vacuum to go under, but the side brushes never engage. Same thing with the mop, it never extends or does the sweep motion under cabinets. All related settings are enabled. I think my original Mova (very first one, before d10) cleans better
2025-6-18 03:48:16 Translate

Regarding issues with your machine, please contact support.na@dreame.tech for support.
 
I can confirm the motors work, but they come out briefly then go back in immediately. You would think if the side sensor read a distance farther than the lidar, it would bring the side brush and swive
 
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