Initial charge

I’ve started setting up my device but it will not charge. It’s sitting on the base, it’s mapped my home, but it will not charge. I’ve reset it 3 times, relocated the base, nothing works.

Have you tried changing the outlet or replying it?Also, make sure the plug that goes behind the base is plugged in firmly.

Dear user,

We sincerely apologize for any inconvenience caused.

To troubleshoot the issue, please follow these steps:

1. Confirm that the charging dock/base station is connected to power. Ensure that both ends of the power cord are correctly plugged in.

2. Check the power indicator: it should flash white while charging and turn solid white when fully charged. Once fully charged, restart the robot and check if it functions properly.

3. Clean the charging contacts on both the charging base and the robot to ensure good contact during charging. For further information, please refer to the article:<a href="https://support.dreametech.com/hc/en-us/articles/10385329318671-How-to-Solve-Charging-Woes-A-Friendly-Guide-for-Your-Robot-Pal"> How to solve charging problem?

If the problem persists, please feel free to contact us again.
Thank you for your understanding.