Hello. I have the L10s Ultra and it’s not working properly. Since last week, it has been showing several errors. The sensors have been cleaned and some parts were replaced with new ones. Even so, when I select the vacuum and mop function, most of the time it only vacuums. I don’t know what else I can do.
We apologize for any inconvenience caused.To help resolve your issue, please follow these steps:
1. **Check Air Outlet**- Confirm if there is air blowing out of the air outlet while the robot is sweeping. If there is airflow, the fan is working normally.
2. **Clean Dust Box**- Clean the dust box and turn on the suction. Perform additional cleaning cycles to ensure optimal performance.If the problem persists, please feel free to contact us again.Thank you for your understanding.
