On the first time I used it the whole filter area is just basically flooded and I keep getting alert of abnormal high water levels every time I use the mop and it flushes out the water in the system
May i ask what kind of model do you have? below are some general model troubleshooting:
In order to assist you in troubleshooting the issue, kindly adhere to the following steps:
Check the Sewage Outlet:
Please remove the washboard and verify whether the sewage outlet is obstructed. Clean it as necessary.
Wipe the overflow sensors located on the washboard.
Inspect the Used Water Tank:
Kindly remove the used water tank and examine it for any loose or soiled sealing rings. Reset and clean them with a cloth.
Secure the Used Water Tank Clip:
After emptying the dirty water, please ensure that the clip is fastened and securely in place.
Reinstall the Used Water Tank:
Reinsert the used water tank into the base station and gently press down to confirm proper installation.
Clean the Base:
Wipe any residual water in the base with a dry cloth, reinstall the washboard, and check if the error persists.
In order to assist you in troubleshooting the issue, kindly adhere to the following steps:
Check the Sewage Outlet:
Please remove the washboard and verify whether the sewage outlet is obstructed. Clean it as necessary (refer to attached picture 1).
Wipe the overflow sensors located on the washboard (refer to attached picture 2).
Inspect the Used Water Tank:
Kindly remove the used water tank and examine it for any loose or soiled sealing rings. Reset and clean them with a cloth (refer to attached picture 3).
Secure the Used Water Tank Clip:
After emptying the dirty water, please ensure that the clip is fastened and securely in place.
Reinstall the Used Water Tank:
Reinsert the used water tank into the base station and gently press down to confirm proper installation.
Clean the Base:
Wipe any residual water in the base with a dry cloth, reinstall the washboard, and check if the error persists.
