The last two cleanings have been interrupted during the moping session. And it says it’s due to the vacuum being obstructed, however the object it’s saying is obstructing it is in our bed room, against a wall - where it wouldn’t be able to go anyway. But it cleaned the bedroom just fine (dark blue room). The other rooms weren’t cleaned and our living room was only half cleaned. How can I fix this?
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1. Make sure the robot is turned on, as it will automatically turn off when the battery is exhausted.
2. Check if the pause button is accidentally pressed by a pet or family member.
3. Check if the robot is stuck or blocked by any obstacles or objects.
4. Restart the robot and try again. If the problem persists, please send us a video of the problem (support.na@dreame.tech) so that we can further identify the problem. Looking forward to your reply.
The problem is the robot is saying it’s being blocked, but the image its showing me of the object blocking it is a guitar against the corner wall. And it’s saying that the guitar (that is out of the way in our room - where it cleaned fine) is in the middle of the living room? It’s been turned on and turned off a few times.
Hi, We regret the inconvenience. Due to the word limit, we suggest you contact support.na@dreame.tech directly for relevant support. We hope to resolve your issue as soon as possible.
