Any advice? It’s extremely frustrating. I keep manually add it, says everything is connected and then when I look for my device on the app it’s not there.
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Regarding your problem, we recommend that you do the following:
This may be caused by unstable network, which leads to the inability to load. Please try to change the mobile data, exit the APP, re-enter the APP and wait for loading.
If the above problem still exists, please provide the abnormal screen recording & robot SN & DreameHome ID. Please send it to support.na@dreame.tech for help.
Have you tried deleting the app and starting again from scratch? I had a similar problem.
No idea if it was causing the issue or not, but we had named it then changed the name. I noticed just before I deleted the app that it still had the first name showing , although it was showing the latest name elsewhere. Deleting it and starting over did help with connecting.
(I'm now having mapping dramas but that's another story...)
