EF945999

[X40 ultra] Mop rail Moves when docked, making noise

When the robot is docked it makes the mechanicsl noise every 2 minutes or so, by moving the mop arm far out and back, machine is 3 days old, literally brand new, i put on the mop pads and it still does it, now more loud

Last edited by EF945999 on 2025-7-7 19:44

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Dear user,

We apologize for the inconvenience,

To resolve this issue, please follow the steps below:

Please check if the side brush is deformed or entangled with foreign objects. If the side brush is deformed, we recommend replacing it with a new one. If foreign objects (such as power or charging cables) are entangled in the side brush or roller brush, please remove the brush and clean it thoroughly.

For further assistance, please contact support.na@dreame.tech.

If the problem persists, please feel free to contact us again.
It looks completely clean, nothing entangled its 3 days old, I cleaned whole robot unit as well, not sure why is this happening i tried powering it off completely as well as station it didnt help
 
EF945999 2 Floor Thread Starter
It looks completely clean

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MT439145 3 Floor
I need help my l10s is no longer vacuuming. is there a reset or something I can do?
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