Hi everyone,
I’ve had my Dreame L10 for about 7 months and just recently started getting a persistent error message saying that the wheels aren’t touching the floor. However, they clearly are touching — it’s on a flat, hard surface and nothing seems physically wrong with them.

I’ve tried turning it off/on, resetting it, cleaning around the wheels and sensors, and making sure there’s no debris, but the error keeps coming back and it won’t start cleaning.

Has anyone experienced this before with the L10 or similar Dreame models?
If so:
        •        How did you fix it?
        •        Was it a sensor issue? Wheel motor? Something else?
        •        If I need to order parts, where’s the best place to get them (Amazon? Aliexpress? Dreame direct?)
        •        I really don’t want to send it back to Dreame — I’ve read they keep devices for months, and I can’t be without it that long.

Any help, tips, or repair experience would be greatly appreciated. Thanks in advance!

Hi,

From the description, it seems that the cliff sensor was touched by mistake.

Please check whether there is any foreign object stuck in the rear drive. Please try to clean the rear drive and wipe the cliff sensor. Manually restart the robot to restart the task.

If the above operations cannot solve your problem, please contact the maintenance center support.na@dreame.tech.

Please rest assured that the machine will not be kept for several months. If you encounter problems during the maintenance process later, you are also welcome to DM me.

We hope the above information can help you.

It could be better to just have a link here than a QR code.

Also, can someone who is a native English speaker QA the app button labels in the English version?

“Cleanup paused” is different from, “Pause Cleanup.”  In this case, the button on the lower left side leads me to leave the robot is paused when it is actually operating. There are other examples but this one bugs the most.

Thank you.

Hi guys,

What other translation problems did you encounter while using the APP?
Give us your suggestions so that we can improve it better.

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