Doesn’t work

Brand new a week old. Ran over dog poop which it’s supposed to detect and I had to clean it like it says.  Now won’t work. They keep giving me the runaround with tech support saying they’re “escalating” the situation.  Been almost a week and no solution. I just want to return it and they’re giving me a run around.  Horrible service

So, I’m with you- if you have a week old machine that claims to avoid dog poop and it didn’t and now it’s broke, they should send you a new one and pick up the old one. I do however have a quick question, do have the camera activated? I was initially annoyed with the first 2 floor cleans not getting the floors very clean. I was going to have to go over with a mop or hands and knees. But then I decided to try the camera and see what happened. The robot seems to do a much better job now of identifying what it should do in the space and doesn’t miss as much and doesn’t hit things or roll over things at all.

Hi,

We are sorry for the bad experience. Could you please tell me the order information through DM so that we can follow up with you?

How do I activate the camera?

Hi，

Regarding your issue, we recommend that you contact support.na@dreame.tech directly. If you have already contacted them and failed to resolve your issue, please send us your order number and email address via DM. Thank you for your cooperation.