Devices gone

I recently opened my dreame app on iOS and both my devices are gone. I’ve logged out and back in, but it shows me nothing. On my wife’s phone, whom I had shared the devices to, everything shows up and is working properly.

Hi,

There are two solutions to your problem:

1. Switch region: You can switch the region of the APP device to Europe (Me-->Settings-->General-->Region)

2. Enable whitelist: If the above operation fails, please provide the SN number of your device and we will help you add it to the whitelist. After adding it to the whitelist, try again.

We hope the above information can help you.