Mop heads don’t stick

Mop heads don’t stick . Just unboxed my refurbished x40 ultra

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Hi,

1. Please switch the left and right mops to see if the magnetism of the mops is normal. If the magnetism is normal, please follow the steps below to check:

(1). Take the machine out of the base station, remove the mop plate on the robot, and restart the machine manually

(2). After the robot restarts, install the mop plate on the machine

(3). Wait for the machine to recover. During this period, the mop plate of the machine will rotate, which is normal

2. If the problem still exists after the above troubleshooting, please contact support.na@dreame.tech to explain the problem and share the device with our technical team DreamehomeID:ES514729.

We hope the above information can help you.

Turn it on and then try to attach them. Same issue